We provide online therapy using a HIPAA-compliant platform to Texas residents. Online therapy services can also be provided to clients across the U.S. in PSYPACT participating states. Please check the PSYPACT website to see if you are in a qualifying state. Keep in mind that where you are physically located at the time of the appointment determines if we will be able to meet with you due to state licensing restrictions (i.e., this is determined by your physical location at the time of the session, not by your permanent or home address).

Online therapy works best for clients with mild to moderate symptoms who feel comfortable with technology and have access to a private space to attend their sessions. It is not appropriate for clients with severe symptoms (e.g., active suicidal thoughts or psychosis) that may require crisis management.

Refer to the “In-Network Insurance Plans" section under the "Services" page.

Feel free to review the website more thoroughly to get a better sense if we are the right fit for your needs. You can also schedule a free 15-minute consultation over the phone where you can discuss your main concerns, therapy goals, and get a better sense of our style.

Once you start working with us, it is typically suggested that you attend about two to three sessions of individual therapy (since the first session is an intake and feels different than a standard therapy session) to decide if we work well together.

For group therapy, it is generally recommended that members commit to the first three months before considering termination of group therapy.

During the initial individual therapy appointment, you will discuss your reasons for pursuing therapy and your therapist will be asking lots of questions about your history and presenting concerns. By the end of the first appointment, you will develop a better sense of your therapy goals which will guide future sessions. You will also have an opportunity during the first session (and follow-up sessions) to ask your therapist questions and explore your concerns further.

During the initial group therapy appointment, the group facilitator introduces and familiarizes participating members to the group agreements. The primary objective is to foster group cohesion (i.e., the connection and bond between members). The group facilitator begins the process of group cohesion typically through an icebreaker.

Intake appointments are 60 minutes for both self-pay clients and clients using insurance. Follow-up individual therapy appointments are scheduled for 45 minutes or 60 minutes for self-pay clients, and 50-53 minutes for clients using insurance. Group therapy appointments are scheduled for 90 minutes for both self-pay clients and clients using insurance.

The standard of care is generally one individual therapy session per week. Once you start to experience symptom relief and/or meet your treatment goals, then adjustments can be made to the frequency of therapy.

Group therapy is held on a weekly basis. Members are encouraged to remain in group therapy until they have met their treatment goals.

Depending on your specific needs, we can support you by using a variety of therapy approaches:

· Psychodynamic

· Emotion-Focused

· Multicultural

· Family Systems

· LGBTQ+ Affirming

· Somatic (body-based)

· Harm Reduction

· Trauma-Informed

· Health At Every Size

We have a 48 hour cancellation policy. You will incur a cancellation fee if your therapist is not notified at least 48 hours in advance from the scheduled individual therapy appointment. The cancellation fee reflects the full contracted rate of your insurance plan or the out-of-pocket rate for self-pay clients. Please note that the cancellation fee also applies to no-shows or if you are unable to log into your virtual appointment within the first 15 minutes.

For group therapy, members incur a cancellation fee for cancelled and missed appointments regardless of providing ample notice to the group facilitator.

Business hours for Gente Liberated are Mondays from 9:00am - 6:00pm; Tuesdays and Thursdays from 9:00am - 5:00pm; and Wednesdays from 11:00am - 7:00pm.

Refer to the “Contact” page if you are a prospective client. If you are an existing client, please refer to the patient portal and use the secure messaging function. You can find a link to the patient portal on the top right corner of the header.

Effective January 1, 2022, a ruling went into effect called the “No Surprises Act,” which requires mental health practitioners to provide a “Good Faith Estimate” about out-of-network care to any patient who is uninsured or who is insured but does not plan to use their insurance benefits to pay for health care items and/or services.

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. If you receive a bill that is at least $400 more than the Good Faith Estimate, you can dispute the bill.

If you will not be using insurance to cover therapy services, we will provide you with a “Good Faith Estimate” prior to the start of therapy, which will clearly explain the total expected cost of any non-emergency healthcare services, including psychotherapy services. If you have any questions, you can discuss it with your therapist prior to or during your initial appointment.

Be sure to save a copy of your “Good Faith Estimate.” For more information about your right to a “Good Faith Estimate”, visit https://www.cms.gov/nosurprises

Please refer to our "Contact" page and indicate any further questions there.